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Privacy Policy

Last Updated: 9/24/24

NELA Supportive Communities (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nelasupportivecommunities.org (the “Website”). By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the Website.

1. Information We Collect
1.1 Personal Information

We may collect personally identifiable information (“Personal Information”) that you voluntarily provide when you:

  • Register on the Website.
  • Make a donation.
  • Participate in raffles or fundraising events.
  • Subscribe to newsletters.
  • Contact us via email or contact forms.

Personal Information may include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (processed through secure third-party processors)
  • Any other information you choose to provide
1.2 Non-Personal Information

We may collect non-personal information about you automatically when you interact with the Website. This may include:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on the Website
  • Referring website addresses
  • Internet Protocol (IP) address
  • Device identifiers
  • Other technical information
1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website.

a. Cookies

Cookies are small data files stored on your device by your web browser. We use the following types of cookies:

  • Essential Cookies: Necessary for the Website to function properly.
  • Performance Cookies: Collect information about how you use the Website.
  • Functionality Cookies: Remember your preferences and personalize your experience.
  • Analytics Cookies: Help us understand Website usage and improve our services.

You can control the use of cookies at the individual browser level. However, disabling cookies may affect the functionality of the Website.

b. Web Beacons

Web beacons (also known as pixel tags) are small graphic images that may be included on our Website or emails. They allow us to monitor user activity and Website traffic.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Processing Transactions: To process donations, raffle entries, and event registrations.
  • Communication: To send confirmations, receipts, updates, and administrative messages.
  • Marketing: To send newsletters, promotional materials, and information about our programs.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Website Improvement: To analyze usage and enhance the functionality and user experience.
  • Legal Compliance: To comply with legal obligations and protect our rights.
3. Disclosure of Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may disclose your information to third-party service providers who perform services on our behalf, such as payment processing, email delivery, hosting services, and analytics.

3.2 Legal Obligations

We may disclose your information if required by law or in response to valid legal requests by public authorities.

3.3 Protection of Rights

We may disclose your information to:

  • Enforce our Terms of Service.
  • Protect the rights, privacy, safety, or property of NELA Supportive Communities, our employees, or others.
3.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to a third party.

3.5 With Your Consent

We may share your information with third parties if you have given us your explicit consent.

4. Third-Party Websites and Services

Our Website may contain links to third-party websites or services not operated by us. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

5. Security of Your Information

We implement reasonable security measures to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If we learn we have collected such information, we will take steps to delete it promptly.

7. Your Choices and Rights
7.1 Access and Correction

You may request access to or correction of your Personal Information by contacting us at info@nelasupportivecommunities.org.

7.2 Opt-Out
  • Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions in the email or contacting us.
  • Cookies: You can control cookies through your browser settings. Disabling cookies may affect Website functionality.
7.3 Do Not Track Signals

Our Website does not respond to Do Not Track signals. You can set your browser to send Do Not Track signals, but we cannot guarantee compliance.

8. International Users

Our Website is operated in the United States. If you are accessing from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting to the Website. Your continued use of the Website signifies acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

NELA Supportive Communities
Address: 4007 Harvey Street Monroe Louisiana 71203
Email: info@nelasupportivecommunities.org
Phone: (318) 513-5792

By using this Website, you agree to the terms set forth in this Agreement. For more information, please visit the full Terms of Service.